Hi, I’m Rachel! I’m a Product Designer based in Austin with a passion for creating meaningful, user-centered experiences from discovery to delivery. Most recently, I was a senior designer at Amazon, where I led the design of the Amazon Shipping app, which launched in 2024. I also spearheaded the design for many driver experiences. Curious to know more, check out my case studies.
Outbound Call Verification
A deep dive into the research and redesign of the USAA outbound call verification process.
USAA Credential Reset
Defining credential reset features based on user need.
USAA Fraud Simulation
Stopping fraud with researched one-time code text messages.
START Interactive Showcase
A Channel Marketing Interactive Showcase featured at the Microsoft event START.
Illustrations & Miscellaneous
An assortment of projects I designed and illustrated.
National Institute of Standards & Technology
An educational presentation on authentication guidelines.