To comply with non-disclosure, I’ve crafted a story that highlights the role I played instead of what was made. The information presented here is my own entirely and does not, in any way, reflect USAA’s views. I hope you enjoy reading!

My role

The National Institute of Standards and Technology guidelines (NIST) outlines current security standards. The text is full of security jargon and is very hard to understand. As a designer in the innovative security space, it was important for me to stay relevant and understand the lingo, so I translated this text into something more digestible (an educational presentation) as a learning activity. I also included two innovative security ideas in the presentation. I am responsible for all work presented including art direction, storytelling, content, presentation design and illustrations. I presented this work to the security team at USAA to help increase team security acumen, build rapport and inspire innovative conversations. Highlights from my presentation are presented below.

Idea 1

A USAA account holder (member) is able to access their account seamlessly, without having to sign in or use credentials, using geolocation and biometric behavioral characteristics such as the way they hold their phone.

Idea 2

Bot fraud is eliminated by adding invisible text fields on login pages to help detect bots before they have the chance to access accounts. Bots are often coded to fill out all text fields. If one of the hidden fields was filled out, USAA would immediately detect the bot and stop it from going any further..

Key outcomes

I was able to:

• Increase my security acumen.

• Build rapport with my security business partners.

• Inspire innovative conversation and ideation that influenced future work.

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